sharix-open-tickets/models/comment.py

from django.db import models
from django.conf import settings

from tickets.models.ticket import Ticket


class Comment(models.Model):
    author = models.ForeignKey(
        settings.AUTH_USER_MODEL, on_delete=models.CASCADE, blank=True, null=True,
        related_name="tickets_comments"
    )
    ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE)
    date = models.DateTimeField(auto_now_add=True)
    email_from = models.CharField(max_length=320, blank=True, null=True)
    email_message_id = models.CharField(max_length=255, blank=True, null=True)

    body = models.TextField(blank=True)

    class Meta:
        unique_together = ("ticket", "email_message_id")

    @property
    def author_text(self):
        if self.author is not None:
            return str(self.author)

        assert self.email_message_id is not None
        return str(self.email_from)

    @property
    def snippet(self):
        body_snippet = textwrap.shorten(self.body, width=35, placeholder="...")
        # Define here rather than in __str__ so we can use it in the admin list_display
        return "{author} - {snippet}...".format(author=self.author_text, snippet=body_snippet)

    def __str__(self):
        return self.snippet