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- from datetime import datetime
- class Ticket(object):
- def __init__(
- self,
- id,
- status,
- ticket_type,
- title,
- created_at,
- updated_at,
- due_date,
- priority,
- created_by,
- assigned_to=None,
- note=None
- ):
- self.id = id
- self.status = status
- self.ticket_type = ticket_type
- self.title = title
- self.created_at = created_at
- self.updated_at = updated_at
- self.due_date = due_date
- self.priority = priority
- self.created_by = created_by
- self.assigned_to = assigned_to
- self.note = note
- def __str__(self):
- return "{0}, {1}, {2}, {3}, {4}, {5}, {6}, {7}, {8}, {9}".format(
- self.id,
- self.status,
- self.ticket_type,
- self.title,
- self.created_at,
- self.updated_at,
- self.due_date,
- self.priority,
- self.created_by,
- self.assigned_to
- )
- # Method to convert the object to a dictionary, if needed for JSON responses or serialization
- def to_dict(self):
- return {
- "id": self.id,
- "status": self.status,
- "ticket_type": self.ticket_type,
- "title": self.title,
- "created_at": self.created_at,
- "updated_at": self.updated_at,
- "due_date": self.due_date,
- "priority": self.priority,
- "created_by": self.created_by,
- "assigned_to": self.assigned_to,
- "note": self.note
- }
- def update_status(self, new_status):
- self.status = new_status
- self.updated_at = datetime.utcnow().isoformat()
- def assign_to(self, user_id):
- self.assigned_to = user_id
- def get_summary(self):
- return f"Ticket '{self.title}' (ID: {self.id}) - Status: {self.status}, Priority: {self.priority}"
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