sharix-open-tickets/lib/tickets.py

class Ticket:
    TICKET_TYPES = (
        (1, "ST_REQUEST", [
            [111, 121, 149, 159],
            [110, 121, 149, 159],
            [121, 131, 149, 159],
            [131, 141, 149],
            [141, 151, 110],
            [149, 151, 110],
            [159],
            [151]
        ]),
        (2, "SERVICE_REQUEST", [
            [210, 211, 251],
            [211, 212, 220, 238, 249],
            [212, 221, 229, 238, 249],
            [221, 222, 238, 249],
            [220, 211, 238, 249],
            [229, 211, 251],
            [222, 231, 238, 249],
            [231, 241, 238, 249],
            [238, 231, 239, 211, 212, 221, 220, 222, 249],
            [239, 231, 239, 211, 212, 221, 220, 222, 249],
            [241, 251],
            [249, 251],
            [251]
        ]),
        (3, "ACCESS_REQUEST", [
            [320, 321, 359],
            [321, 359],
            [359]
        ]),
        (4, "NEG_REQUEST", [
            [420, 421, 459],
            [421, 459],
            [459]
        ])
    )

    TICKET_STATUSES_NAMES = {
        111: "NEW",
        110: "REOPENED",
        121: "ASSIGNED",
        131: "IN PROCESS",
        149: "WONTFIX",
        141: "DONE",
        159: "DUPLICATE",
        151: "CLOSED",
        210: "TEMPLATE",
        211: "BOOKED",
        212: "ASSIGNED",
        221: "ACCEPTED",
        220: "PENDING",
        229: "DECLINED",
        222: "PRE-START",
        231: "PROCESS",
        238: "PRE-FORCEMAJEUER",
        239: "FORCEMAJEUER",
        241: "DONE",
        249: "CANCELLED",
        251: "CLOSED",
        320: "PENDING",
        321: "ACCEPTED",
        359: "DECLINED",
        420: "PENDING",
        421: "ACCEPTED",
        459: "DECLINED"
    }

    TICKET_TYPES_CHOICES = tuple((item[0], item[1]) for item in TICKET_TYPES)
    LIFE_CYCLE_DICT = dict((item[0], item[2]) for item in TICKET_TYPES)